The intervention teaches that forgiveness has to start with understanding why you felt hurt by the offender and why they might have caused that hurt. Was it malicious of them, or accidental? If there was malice, had you done anything to upset them? The acronym finishes with two similar points on commitment: forgiveness is not a one-time decision. You might need to see the offender again if they are family or a colleague, so you have to be prepared to stand by your decision to forgive them and not renege on your commitment.